FAQ

1. How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday).
After dispatch, shipping typically takes 6–10 business days.
Most customers receive their order within 7–12 business days from the purchase date.

2. Do you offer free shipping?
Yes. All pjisk orders ship free of charge, with no minimum order value and no destination restrictions.

3. Can I return or exchange an item?
Yes. Unused and undamaged items may be returned within 30 days of delivery. Exchanges are also available.
Please refer to our Return & Refund Policy for full details.

4. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.
In those cases, pjisk covers the return shipping cost.

5. How do I start a return?
Email info@pjisk.comwith your order number and reason for return.
We’ll provide the return instructions and the correct return address.

6. How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be issued within 7 days to the original payment method.

7. What payment methods do you accept?
We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

• UnionPay

8. Is my payment information secure?
Yes. All payments are processed using 128-bit SSL encryption, and your payment details are never stored on our servers.

9. Can I cancel my order?
Orders can be canceled before shipment by contacting info@pjisk.com.
If the order has already been dispatched, it may be returned after delivery.

Main address (Germany): Frankfurter Str. 60, 65760, Eschborn, Germany

Head Office: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom

Email: info@pjisk.com

Company number: 16220249

Company name: Navra Ltd.

Support: Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)